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Q: How did ESI get started? |
A: Read all about us on ESI's
About Us page. |
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Q: I have a Campe set up on my road bike.
Will ESI road grips fit my set up?
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A: Yes! Click here for Road Grip instructions. |
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Q: Can I pay by Check or
Money Order? |
A: Yes! Email sales at sales@esigrips.com with your order and shipping
address. Sales will calculate your shipping charges, confirm your order and
email you an invoice. Please print out invoice and mail along with Check or
Money Order to: PO Box 294147, Phelan, CA 92329. Your order will not be
shipped until the Check or Money Order has cleared. |
|
Q: Can I clean my ESI silicone grips? |
A: Yes! Wash your grips when you wash your bike. If you do not wash your
bike; clean when you can no longer see what color your grips are or they
lost that tacky feel. Wash with Rubbing Alcohol, Window cleaner, etc...
until clean.
For deep cleaning use Acetone and a rag – put acetone on the rag and rub
the grips until clean. |
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Q: How many years has ESI been in business? |
A: Since 1999 |
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Q: How can I contact ESI?
|
A: Phone: 760-948-9100 | Email: sales@esigrips.com | Mail: PO Box 294147,
Phelan, CA 92329. |
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Q: I crash a lot but want to use ESI
grips. What can I do? |
A: Invest in some quality aluminum bar end plugs. We recommend Grip Doctors
Hope at
www.hopetechusa.com these will not only save your grips but also your
handlebars when you crash. |
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Q: Can I order custom lengths of grip? |
A: Yes! Contact sales at sales@esigrips.com or 760-948-9100. |
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Q: How can I become an ESI dealer? |
A: Contact Sales at 760-948-9100 and we will set up your account over the
phone. Note: Ask us about our web ordering incentive. |
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Q: How can I find a store that carries
ESI products? |
A: Go to our Distributors Page and contact the distributor in your countries
for a list of Dealers. |
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Q: How can I find a Distributor
that carries ESI products? |
A: Our Distributors Page lists the Distributors that we supply. |
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Q: What do you do with my email address?
|
A: We do not spam nor do we give out or sell your information. We only use
your email if there is information you need to know about your order.
You can contact us at
sales@esigrips.com |
|
Q: Does ESI go to any Races or
Events? |
A: Yes! Our Facebook lists Races and Events we attend. |
|
Q: Do you have feedback from people
that use ESI products?
|
A: Yes! Read for yourself on our Reviews Page, MTBreview.com and
Roadreview.com.
Give us your feedback at
www.facebook.com/esigrips. |
|
Q: When will the G2P Steering Stabilizer
be available? |
A: ESI will only sell products that have been thoroughly tested and approved
by actual riders! We go through a lengthy proto-typing phase to insure you
receive the best products without having to worry about malfunctions or
recalls. |
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Q: Will ESI MTB grips work for Grip
Shift? |
A: Yes! You can cut ESI grips with sharp scissors, utility knife, pipe
cutter, etc. Hold next to your bar and cut leaving an extra 1/8” in length.
We recommend Chunky style for a smooth transition to your shifter. |
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Q: Does ESI guarantee its products? |
A: Yes! Your ESI product is guaranteed to the original purchaser to be free
from manufacturing or workmanship defects for a period of 30 days from the
date of its original purchase. Simply call us and explain the defect and we
will authorize the proper exchanges. When purchasing from ESI you're
guaranteed to receive quality products.
Note: ESI is based on customer satisfaction, if you are not happy for any
reason please contact sales at 760-948-9100 and we will do our best to
resolve any issues you have. |
|
Q: Will ESI grips work on my Gym
Equipment? |
A: Yes! You can place an order for custom sizes. Contact sales at sales@esigrips.com
or 760-948-9100. |
|
Q: What is the best way to install
ESI MTB Grips? |
A: Clean handle bars. Press in End Caps. Using Rubbing Alcohol or Window
cleaner clean inside of ESI MTB grips, wet bar and inside of grip, slide
onto bar. Rotate grip to have the Thicker side towards palm. Let dry for 24
hours. |
|
Q: What is the best way to install
ESI Road Grips? |
A: Clean handle bars. Rub any Instant Hand Sanitizer onto handle bar and
inside of grip; slide onto bar, let dry. For detailed instructions go to
Road Instructions. |
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Q: Do you ship Internationally? |
A: Yes! For more information go to our Shipping Page. |
|
Q: Do ESI grips contain any
Latex/Rubber? |
A: ESI's Silicone Grips and End
Caps do not contain any natural rubber or natural rubber latex in
its components or ingredients. |
|
Q: Have you been in any Magazines? |
A: Yes! You can go to our Facebook page and check out the Articles that we
know of. If you have seen ESI in an article please post it on our Facebook
Page. |
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Q: I have a Bicycle Rental store; do you sell
OEM? |
A: Yes! Call sales at 760-948-9100. |
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Q: Can I order over the phone? |
A: Yes! Call sales at 760-948-9100 Monday-Friday 9-5 PST. |
|
Q: Do any Pros race with ESI products? |
A: Yes! We list our official Sponsorships on our Sponsorship Page. We also
know of many Pros that we do not sponsor that run ESI products: Look for our
signature No Tread Pattern and or ESI End Caps in the Magazines you read. |
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Q: Can I remove ESI grips? |
A: Yes! Slide a screw driver with a dulled point (or something similar)
under grip (careful not to scratch bar or stretch grip), squirt Rubbing
Alcohol, Window cleaner or water under grip, twist grip off bar. Clean
inside of grip with Rubbing Alcohol or Window cleaner and reinstall. If you
have access to a compressor just blow them off. |
|
Q: Is your shopping cart secure? |
A: Yes! We use SSL encryption to secure our shopping cart. |
|
Q: What are your shipping charges? |
A: All Domestic and International shipping charges are listed on ESI’s
Shipping Page. |
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Q: Can I order just Silicone Tape? |
A: Yes! Contact sales at sales@esigrips.com or 760-948-9100. |
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Q: What size grip should I buy? |
A: Grips are personal preference, there is no right or wrong size, it is
what feels best to you. ESI does recommend the Chunky style for grips shift
because of the transition. |
|
Q: Do you Sponsor any racers or clubs? |
A: Yes! A list of Sponsorships is on our Sponsorship Page. |
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Q: Why is there no tread pattern
or logo on ESI grips? |
A: ESI believes logos should be at the end of your bar and tread patterns
belong on your tires, not on your grips. Silicone contours to the shape of
your hand. It is like having a custom mold of your hand every time you grab
your bars. Technically the tread pattern is the contour of your hand. For
more info Click Here. |
|
Q: I have a Tri set up with drop bars; will
ESI grips work for me? |
A: Yes! |
|
If you have a question that has not been answered, please
email us at sales@esigrips.com or call 760-948-9100
Return to Top! |
|
Troubleshooting |
|
Bar Ends to big | Bar
Ends to small | Chunked in crash |
Moving after crash | Moving after
Install |
|
T: The bar ends that came with my grips are to
big for my bars. |
A: Using a utility knife lay your end cap on its logo, cut the ridges off in
4 places. The smaller the bar the more you cut off. |
|
T: The bar ends that came with my grips are to
small for my bars. |
A: Wrap electrical tape around the rings of your end cap and install. |
|
T: I crashed and chunked out the end of
my grip. |
A: If you do not have grip shift Remove Grip and wash inside with Rubbing
Alcohol or Window cleaner until there is no debris or dirt in grip. Wash bar
and reinstall grip placing the chunked out area on inside of bar. |
|
T: I crashed and now the tip of my grip moves. |
A: Remove Grip and wash inside with Rubbing Alcohol or Window cleaner until
there is no debris or dirt in grip. Wash bar and reinstall grips.
Note: If grip still moves then the silicone has been stretched. If you do
not have grip shift remove grip and reinstall placing the stretched area on
inside of bar. |
|
T: I put my grips on and they are moving. |
A: Remove Grips. Using Rubbing Alcohol or Window cleaner clean the inside of
your grips. Clean your bars. Reinstall your grips with Rubbing Alcohol.
Note: If your grips still move contact ESI immediately at (760) 948-9100. |
|
If you have a problem that has not been addressed, please
email us at sales@esigrips.com or call 760-948-9100
Return to Troubleshooting! |
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Back to Top |
